SERVICES & PRICING INFORMATION

Ulam & Neumann provides professional consultancy, advisory, research, training, policy-development, and documentation services.

Our engagements are tailored to the needs of each customer. The scope, deliverables, complexity, required professional time, and timetable therefore vary between projects.

For this reason, most Ulam & Neumann services do not have a single standard retail price.

Before commencing a paid engagement, we agree the commercial terms with the customer.

Depending on the project, pricing may take the form of:

• a fixed project fee;
• an hourly or daily professional rate;
• a fixed fee for an agreed deliverable;
• a workshop or training fee;
• milestone-based project pricing; or
• another pricing structure agreed in writing.

The customer receives the applicable price or pricing basis before payment is requested.

Where VAT applies, its treatment is shown in the relevant quotation or invoice.

For every bespoke engagement, the customer is provided with sufficient information to identify the purchase, normally including:

• the service or project;
• the agreed scope;
• the principal deliverables;
• the price or pricing basis;
• applicable VAT;
• the expected delivery timetable; and
• payment terms.

This information may be contained in a quotation, proposal, statement of work, engagement letter, contract, invoice, or accompanying written correspondence.

Once the commercial terms have been agreed, Ulam & Neumann may issue a secure online payment link for the relevant amount.

The payment link may be sent directly to the customer by email or included with an invoice.

Depending on availability, online payment methods may include Visa, Mastercard, Apple Pay, Google Pay, or bank payment methods.

Payment through the link settles the invoice, quotation, or other payment obligation identified in the accompanying communication.

For information about cancellations, refunds, disputed payments, and chargebacks, please see our Payments, Cancellations, Refunds & Chargebacks Policy.

Last updated: 14 August 2026

This policy explains how payments made to Ulam & Neumann OÜ are handled.

Ulam & Neumann primarily provides individually scoped professional services.

Before an online payment is requested, the customer will have received information identifying the relevant service or obligation and its price. This may be contained in an invoice, quotation, proposal, contract, statement of work, engagement letter, or accompanying email.

An online payment link may therefore contain only the payment information necessary to settle a service that has already been agreed between Ulam & Neumann and the customer.

Available payment methods may include:

• Visa;
• Mastercard;
• Apple Pay;
• Google Pay;
• bank payment methods; and
• bank transfer.

The specific methods available depend on the payment service presented to the customer.

Card and digital-wallet transactions are processed securely through our payment service provider.

Ulam & Neumann OÜ does not store complete payment-card details.

If a customer has:

• paid the same invoice more than once;
• paid an incorrect amount;
• paid an invoice that had already been settled; or
• made another payment in error,

the customer should contact info@ulamneumann.com.

Once the error has been verified, any amount that was not due will be refunded.

Unless different terms have been agreed for the relevant engagement, a customer may request cancellation before work has begun.

Where no work has been performed and Ulam & Neumann has incurred no agreed non-recoverable costs, amounts paid for the cancelled work will normally be refunded.

Where a project is cancelled after work has commenced, the amount refundable will depend on the work already completed and any costs reasonably incurred in connection with the engagement.

Unless otherwise agreed, Ulam & Neumann may charge for:

• professional work already performed;
• meetings, workshops, or training already delivered;
• deliverables already prepared or supplied; and
• agreed non-recoverable third-party costs.

Any remaining prepaid amount attributable to work that will no longer be provided will be refunded, subject to the terms of the relevant engagement.

Some engagements may contain their own cancellation, rescheduling, deposit, milestone-payment, or refund provisions.

Where such provisions were agreed before payment, the project-specific terms apply.

Approved refunds will ordinarily be returned using the same payment method used for the original transaction where technically possible.

The time required for a refunded card payment to appear in the customer's account may depend on the customer's bank or card issuer.

Where a consumer validly exercises a statutory right of withdrawal, any refund due will be made without undue delay and within the period required by applicable consumer law.

Where a customer is a consumer and concludes a qualifying distance contract for services, the consumer generally has 14 days from conclusion of the contract to withdraw without giving a reason, subject to the statutory exceptions.

A consumer wishing to exercise a statutory right of withdrawal may notify us by email at:

info@ulamneumann.com

The notice should identify the customer and the relevant service or transaction and clearly state the decision to withdraw.

Where the consumer expressly requested commencement of the service during the withdrawal period, the consumer may be required to pay an amount proportionate to the service already provided before withdrawal.

Where applicable law permits the right of withdrawal to cease following full performance of a service, this will occur only where the required consumer consent and acknowledgement have been obtained.

Model withdrawal notice

To: Ulam & Neumann OÜ, info@ulamneumann.com 

I hereby give notice that I withdraw from my contract for the following service:
Service: ______
Date of contract: ______
Name: ______
Address: ______
Date: ______

If the customer believes that a paid service has not been supplied in accordance with the agreed scope, the customer should contact:

info@ulamneumann.com

We ask customers to provide:

• their name or company name;
• invoice or payment reference;
• details of the service concerned;
• a description of the problem; and
• the requested resolution.

Depending on the circumstances and applicable agreement, an appropriate resolution may include correction of the deliverable, completion of outstanding work, re-performance, a price adjustment, or a refund.

A chargeback is a card-payment dispute initiated through the bank or financial institution that issued the customer's payment card.

Customers are encouraged to contact Ulam & Neumann first where there is a problem with a transaction so that we can investigate and, where appropriate, resolve the matter directly.

A cardholder may also contact their card issuer regarding a disputed transaction.

Situations in which a cardholder may raise a dispute with their card issuer can include:

• an unrecognised or unauthorised transaction;
• duplicate charging;
• an incorrect transaction amount;
• failure to provide the agreed service;
• a refund that was agreed but not received; or
• another reason permitted under the relevant card scheme's rules.

The customer's card issuer and applicable card scheme determine whether a chargeback is available, the applicable procedure and deadlines, the evidence required, and the outcome.

A chargeback is therefore not an automatic or guaranteed refund.

A customer must not receive both a merchant refund and a chargeback reimbursement for the same amount.

Nothing in this policy limits any mandatory rights available to a customer under applicable law.

If a cardholder believes that their payment card has been used without authorisation, they should immediately contact the bank or financial institution that issued the card.

The cardholder may also contact Ulam & Neumann at info@ulamneumann.com so that we can identify the transaction and cooperate with our payment provider where necessary.

Ulam & Neumann OÜ
Registry code: 16555361
VAT number: EE102589665
Sepapaja tn 6, 15551 Tallinn, Estonia

Email: info@ulamneumann.com
Telephone: +372 513 2804